The weak are overtaken by the strong - the strong shall survive.  This is herd mentality.  This is real estate.  So many agents, just waiting on that big sale…so many not doing any more than is absolutely required of them.  Even answering the phone seems to be too much at times!  The herd is thinning, those of us that work will survive.  The people calling, whether its agents, customers, lenders…whoever, deserve the best you have.  If you cant give that - leave!  If you can’t communicate, find a job where communication is not required…but in this job - it is.  This industry has received a huge black eye, that needs to change.  Those of us left need to change that black eye, work hard, earn our money, and give back….and give our best.